Your team's WhatsApp, in one shared inbox.
One number, every agent, zero collisions. A real-time, multi-agent WhatsApp inbox where your support and sales desk runs every conversation together — with each customer's full order and delivery history one pane away.
Margifi is the profit intelligence layer for Indian D2C — your real delivered ROAS and net margin after every RTO, plus what to do to improve it. It turns Meta, Shopify and delivery data into profit decisions — SKU by SKU, campaign by campaign.
A shared inbox built for the way a D2C desk actually works.
Your brand has one WhatsApp number and a team that has to answer it together. Inbox lets every agent work the same number in real time — no shared phone, no screenshots, no two people replying to the same customer. Assign a chat to the right person, see who's typing, and keep a clean handover when a shift ends.
👥 Multi-agent, real-time
Your whole team works one WhatsApp number together — live, with no collisions.
🎯 Assignment & routing
Route each chat to the right agent; ownership is always clear.
🔒 Clean handovers
Full thread context carries over, so nothing gets dropped between shifts.
Every customer's full story, before you reply.
A WhatsApp inbox is only as smart as what it knows about the person on the other end. Each conversation opens with a full contact record — past orders, what got delivered, what came back, and a COD reliability read drawn from the COD Intelligence network. Your agent knows whether they're talking to a proven repeat buyer or a high-risk first-time COD order — before they promise anything.
- Full order & delivery history per contact, in the same pane as the chat.
- COD reliability score on the customer, powered by the COD Intelligence network.
- One identity across every conversation — no duplicate threads.
COD Intelligence stores phone numbers hashed and encrypted, with consent — never as raw numbers. DPDP-safe.
Answer in seconds, stay on-brand, stay policy-clean.
Your team types the same answers fifty times a day. Quick replies and approved WhatsApp templates put those one keystroke away — consistent wording, the right language, and fully inside WhatsApp's messaging rules. New agents sound like your best agent on day one.
- Approved templates for confirmations, shipping and follow-ups.
- Quick replies for the questions you answer a hundred times a week.
- Policy-clean by design — stay inside WhatsApp's template rules.
An inbox that sits on the same platform as your profit.
Most team inboxes are an island. This one isn't. Because Inbox lives inside Margifi, every conversation is connected to the same data that computes your delivered ROAS — so an agent can hand a chat off to an Engage automation, send an in-chat Razorpay link to convert a risky COD order to prepaid, and have that delivered order attributed back to net margin. The inbox, the automation, and the profit truth are one system, not three tools wired together.
A reply in the inbox can become a prepaid, delivered, attributed order — because Inbox, Engage and Insights are the same platform, not a stack of disconnected apps.See how Engage automates the follow-up
Real-time, reliable, on Margifi's own WhatsApp platform.
Inbox runs on Margifi's native WhatsApp platform — no third-party inbox tool to bolt on, no separate account to manage. Messages arrive in real time, the thread state is always live across every agent, and the same encrypted, per-brand isolation that protects your profit data protects your conversations. It's a team inbox you can trust with revenue.
- Native WhatsApp platform — one login, nothing extra to wire up.
- Per-brand isolation — your conversations are walled off, encrypted.
Give your team one inbox that actually knows your customers.
Inbox ships inside Margifi Full — alongside Engage automation and the Insights profit layer. One shared WhatsApp inbox, every customer's delivery history in view, on the platform that already computes your delivered margin.
Trial includes the full team inbox; messaging cost is capped during your trial.