Two SKUs — out of 34 in catalogue — were responsible for over 40% of all RTO losses. Both were high-AOV, high-weight items frequently ordered to Tier 3 pincodes with NDR failure rates above 55%. Meta was still scaling spend on them because confirmed orders looked strong.
After reallocating spend away from those two SKUs and restricting COD for high-risk pincodes, delivered ROAS moved from 1.9x to 3.1x within one billing cycle. Net margin per order improved by ₹180–220 on average.